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Vinony

James L. Heskett

No biography available.

Works (9)

Cover of The service profit chain
The service profit chain
1997
Cover of Business logistics; physical distribution and materials management
Business logistics; physical distribution and materials management
1973
Cover of Corporate Culture and Performance
Corporate Culture and Performance
Cover of The culture cycle
The culture cycle
Cover of Managing in the service economy
Managing in the service economy
1986
Cover of The value profit chain
The value profit chain
Cover of What great service leaders know and do
What great service leaders know and do
Cover of Service Breakthroughs
Service Breakthroughs
1990
Cover of La gestión en las empresas de servicios
La gestión en las empresas de servicios