Expertise and innovation
by Robin Fincham, James Fleck, Rob Proctor, Harry Scarbrough, Margaret Tierney, Robin Williams
Retail financial services is a sector in which technological change - and in particular information technology (IT) - has become critically important. This book looks at how firms develop a strategic approach to IT in this sector.
Expert systems (Computer science)Technological innovationsFinancial services industryData processingInformation storage and retrieval systems, accounting