How to Measure Customer Satisfaction

Name: How to Measure Customer Satisfaction
Author: Nigel Hill, John Brierley, Rob Macdougall

by Nigel Hill, John Brierley, Rob Macdougall

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Consumer satisfactionEvaluationConsommateursSatisfactionÉvaluationBUSINESS & ECONOMICSIndustrial ManagementManagementManagement ScienceOrganizational Behavior