File:Police_contact_centre_1970.jpg · Wikimedia Commons · See Wikimedia Commons
call center
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centralized office for receiving or transmitting a large volume of requests by telephone
Research
27,263 papers- Call Center Operator's Dystonia.Journal of movement disorders · 2019
- [The functioning of call-center in conditions of COVID-19 pandemic].Problemy sotsial'noi gigieny, zdravookhraneniia i istorii meditsiny · 2023
- Coronavirus Disease Outbreak in Call Center, South Korea.Emerging infectious diseases · 2020
- High-risk obstetrical call center vs. healthcare providers: is there consistency in advice given?The journal of maternal-fetal & neonatal medicine : the official journal of the European Association of Perinatal Medicine, the Federation of Asia and Oceania Perinatal Societies, the International Society of Perinatal Obstetricians · 2022
- Prevalence of Voice Problems, Self-Reported Vocal Symptoms and Associated Risk Factors in Call Center Operators (CCOs): A Systematic Review.Journal of voice : official journal of the Voice Foundation · 2024
via PubMed
Wikidata facts
- Image
- Callcentre.jpg
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- Commons category
- Call centres
- OpenStreetMap tag
- office=call_centre
Sources (5)
via Wikidata · CC0
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Article
A 1970 police call centre in Brierley Hill, England
A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres' telephony based capabilities, administering centralised handling of individual communications including letters, faxes, live support software, social media, instant message, and email.