e-service
Sign in to saveAlso known as electronic services, electronic transactions, electronic service, digital service
Electronic services or e-services are services that make use of information and communication technologies (ICTs). The three main components of e-services are: service provider; service receiver; and the channels of service delivery (i.e., technology)
~31 min read
Article
34 sectionsContents
- Importance of e-service
- Importance and advantages of E-shopping
- E-service domain
- Architecture
- E-service quality
- E-service cost factor
- Practical examples of e-services in the Developing World
- E-services and e-commerce in Rwanda
- E-services in South Africa
- E-services in Malaysia
- Examples of e-services in established countries
- E-services in the United States of America
- E-services in China
- Challenges to e-services in the Developing World
- Major e-service keywords
- Acceptance
- Accessibility
- Administrative literacy
- Benchmarking
- Digital divide
- E-readiness
- Efficiency
- Security
- Stakeholders
- Usability
- Social, cultural and ethical implications of e-services
- E-service awards
- Best online e-service in Europe
- Other awards
- Major journals focusing on e-services
- See also
- Notes
- References
- External links
Electronic services or e-services are services that make use of information and communication technologies (ICTs). The three main components of e-services are: service provider; service receiver; and the channels of service delivery (i.e., technology)
For example, with respect to public e-service, public agencies are the service provider and citizens as well as businesses are the service receiver. For public e-service the internet is the main channel of e-service delivery while other classic channels (e.g. telephone, call center, public kiosk, mobile phone, television) are also considered.