helpline
Sign in to saveAlso known as hotline, help line, information hotline
A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS. The word hotline is also sometimes used to refer to a helpline. A helpline can provide emotional support to a person in distress in its minimalistic form. It may help the individual.
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A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS. The word hotline is also sometimes used to refer to a helpline. A helpline can provide emotional support to a person in distress in its minimalistic form. It may help the individual.
Services include: user assistance, for example computer software support telephone counseling, medical hotlines, insolvency hotlines, crisis hotlines and many other types of hotlines.
Excerpted from Wikipedia’s “helpline” article, available under the CC BY-SA 4.0 licence.