ITIL
Sign in to saveAlso known as Information Technology Infrastructure Library
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Wikidata facts
Show 4 more facts
- Stack Exchange tag
- stackoverflow.com/tags/itil
- Commons category
- ITIL
- edition number
- 4
- publication date
- 1990-00-00
via Wikidata · CC0
~5 min read
Article
9 sectionsContents
- History
- Guiding principles
- Framework content
- Certification
- ITIL 4 Managing Professional
- ITIL 4 Strategic Leader
- See also
- References
- External links
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements. Other similar frameworks exist, such as the Microsoft Operations Framework.