quality management
Sign in to saveAlso known as QM
management area dealing with the provision, documentation and quality control of products and services
Wikidata facts
- Subclass of
- management
Show 5 more facts
- facet of
- quality
- Commons category
- Quality management
- topic's main category
- Category:Quality management
- class of object(s) of occurrence
- quality
- short name
- QM
via Wikidata · CC0
~28 min read
Encyclopedic overview
Quality management (QM) ensures that an organization, product, or service consistently performs as intended. It has four main components: quality planning, quality assurance, quality control, and quality improvement. Customers recognize that quality is an important attribute when choosing and purchasing products and services. Suppliers can recognize that quality is an important differentiator of their offerings, and endeavor to compete on the quality of their products and the service they offer. Thus, quality management is focused both on product and service quality.
Advancement
Excerpted from Wikipedia’s “quality management” article, available under the CC BY-SA 4.0 licence.