Revolut

A moderator needs to check the page before this notice can be removed. Visit the noticeboard or the appeals channel in either Zulip or Discord to request removal. Articles must provide verifiable, credible evidence for their claims and avoid relying on forum posts, personal blogs, or other unverifiable sources. You can help by replacing weak citations with reputable reporting, corporate communications, receipts, repair logs, or independent investigative coverage that demonstrates the systemic relevance required by the Mission statement and Moderator Guidelines . Revolut is a global financial technology company headquartered in London and founded in July 2015 by Nik Storonskiy and Vlad Yatsenko. As of March 2026, Revolut has over 70 million customers and supports transfers across more than 160 countries and regions. It was valued at $75 billion in November 2025. Its services include bank accounts, debit cards, credit cards, currency exchange, stock trading, cryptocurrency exchange and peer to peer payments. The web experience cannot be used to make purchases, but only to check account balance, limited transaction history, control cards freezing, PIN lock, and other card security settings. This effectively forces the user to make use of the mobile app.[[1]]( Revolut earns money from subscriptions plans to access extra features. Most prominent being bigger withdrawal limits and travel insurance.[[2]]( Regardless of subscription status, Revolut optionally suggests that customers link their bank accounts to "give a complete picture of your spending and saving." While this access is read-only, it poses serious privacy concerns.[[3]]( [[4]]( Financial services are required by law to implement extensive Know Your Customer (KYC ), but the issue of extracting more information than needed reflects a broader trend in the digital industry to lure customers into free services where sharing their personal information becomes the revenue strategy, effectively forcing unknowing customers to "pay with their data".[[4]]( [[5]]( Data which includes: When a customer does not complete their account setup Revolut sends them 7 emails to pressure them to finish account setup. Revolut has a repeated history of being one the most frequently named financial institutions in UK fraud complaints.[[7]]( [[8]]( [[9]]( The number of complaints of fraud reported to Action Fraud , the UK reporting centre for fraud and cybercrime, by Revolut customers rose from 567 in February 2023 to 1,086 for February 2024.[[10]]( According to the Financial Ombudsman Service (FOS), it issued 3,458 fraud and scam-related 'views' to Revolut and its customers in 2023 surpassing any other provider.[[8]]( These issues arose in spite of the efforts to combat fraud, by doubling the number of employs tasked to deal with the matter between 2021 and 2023.[[11]]( These issues persisted into 2024 where despite Revolut employing "Over 4,000 trained anti-financial crime professionals"[[12]]( it faced 3,242 cases escalated by consumers over Authorized Push Payment (APP) fraud[[13]]( and in 2025 with 1,875 new cases on Revolut, being more than 700 cases ahead of Barclays, this is whilst Revolut serves a significantly smaller customer base of around 12-13 million whilst Barclays serves more than 20 million.[[14]]( [[15]]( Furthermore these issues spark concerns surrounding the aforementioned extensive data collection[[6]]( not being effective in preventing fraud. Whilst a broad trend in most industries, Revolut customer support is widely considered severely lacking. According to users most of the time they are put into a conversation with a bot and even if they manage to get through to a human their issues such as fraud will often be ignored[[16]]( [[17]]( or they will be continuously told to escalate the ticket where this would repeat.[[18]]( In some cases customers claimed that support would poorly handle procedures such as transferring car insurance to another vehicle reportedly "two