total quality management
Sign in to saveAlso known as TQM
management philosophy and organization-wide efforts to continuously improve ability for providing quality products and services
Research
74,000 papersvia PubMed
~12 min read
Encyclopedic overview
Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
Total quality management (TQM) emphasizes that all departments, not just production (such as sales, marketing, accounting, finance, engineering, and design), are responsible for improving their operations. Management, in this context, highlights the obligation of executives to actively oversee quality through adequate funding, training, staffing, and goal setting.
Excerpted from Wikipedia’s “total quality management” article, available under the CC BY-SA 4.0 licence.